How to Reset Citrix Workspace Application

If you are experiencing issues with the Citrix Workspace application like it’s not launching properly or you’re receiving error messages, resetting it can be an effective troubleshooting step. Resetting Citrix Workspace can remove any configurations or settings that may be causing problems and reset the app to it’s default state. So Let’s see How to reset citrix workspace application 

Citrix Workspace Reset

Here is a step-by-step guide on how to reset Citrix Workspace application :

Mathod 1:-

Step 1: Close Citrix Workspace Application

The first step is to ensure that Citrix Workspace is closed before proceeding with the reset process. If the application is open, right-click on the Citrix Workspace icon in the taskbar (Windows) or menu bar (Mac), and select “Exit” or “Quit” to close the application.

How to close citrix workspace application step by setp

Step 2: Go on the task bar and click on ( upperside arrow ^ ) icon.

How to click on upper side arrow icon

Step 3: Navigate to the citrix workspace icon right click on that and go to Advanced Preferences.

How to go in Advanced Preferences in citrix workspace application

Step 4: Click on Reset Citrix Workspace

How to find out reset citrix workspace on Advanced Preferences

Step 5: Confirm Reset

Confirm on reset citrix workspace application

Step 6: Log in to Citrix Workspace Again

Once the reset process is complete, you will need to log in to Citrix Workspace again and set up your preferences and settings.

It’s important to note that resetting Citrix Workspace will remove all of your saved configurations, preferences, and settings. It’s recommended to only perform a reset if you are experiencing issues with the app and have tried other troubleshooting steps without success.

Additionally, if you are using Citrix Workspace in a corporate environment, you may need to contact your organization’s IT department for assistance with resetting Citrix Workspace, as they may have specific policies or procedures in place for this process.

Mathod 2:-

Step 1: Locate the Citrix Workspace Files

Next, you will need to locate the Citrix Workspace files on your computer. The location of these files may vary depending on your operating system. Here are the file locations for Windows and Mac:

Windows: C:\Users<Username>\AppData\Local\Citrix\Receiver C:\Users<Username>\AppData\Local\Citrix\Receiver\Cache

Mac: /Library/Application Support/Citrix Receiver ~/Library/Application Support/Citrix Receiver

Step 2: Rename or Delete the Citrix Workspace Files

Once you have located the Citrix Workspace files, you can either rename or delete them. Renaming the files is recommended so that you can easily restore them if necessary.

On Windows:

  1. Right-click on the Receiver folder and select “Rename”
  2. Add “.old” to the end of the folder name (e.g. Receiver.old)
  3. Right-click on the Cache folder and select “Rename”
  4. Add “.old” to the end of the folder name (e.g. Cache.old)

On Mac:

  1. Right-click on the Citrix Receiver folder and select “Rename”
  2. Add “.old” to the end of the folder name (e.g. Citrix Receiver.old)

Step 3: Launch Citrix Workspace

Now that the Citrix Workspace files have been renamed or deleted, you can launch the application again. The application will create new files, which should resolve any issues that you were experiencing.

Step 4: Restore Citrix Workspace Files (Optional)

If you renamed the Citrix Workspace files, you can restore them if necessary. Simply remove the “.old” from the end of the file name


Resetting Citrix Workspace is a quick and simple troubleshooting step that can resolve many issues with the application. By following the steps in this guide, you should be able to reset Citrix Workspace on your Windows or Mac computer. If you continue to experience issues, consider contacting Citrix support for further assistance. ( AZ-104)

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