The regulator said the Windows maker did not adequately inform consumers that its Microsoft 365 service had been integrated with artificial intelligence tools Copilot and Designer.
L’#AGCM Microsoft Ireland Operations Ltd. e Microsoft Srl per commercial practice scorretta all information regarding the increase in the price of subscription to the service “Microsoft 365”.
The information will be more state… pic.twitter.com/8F9vt7juWs
— Authorità Antitrust (@antitrust_it) June 26, 2026
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Consumers were automatically moved to a more expensive subscription plan unless they actively opted out, while receiving insufficient information to decide whether to renew their contracts, the watchdog added in its statement.
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It added that the tech giant’s practice could be considered aggressive because it unduly limited consumers’ freedom of choice.
Microsoft was not immediately available for comment.
(Edited by : Gautham Krishna)
